Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.

Standard delivery £7.95+vat (1-2 working days if order is placed before 12pm.) For mainland UK. This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man, where the total delivery charge will be higher.

Free delivery for orders over £150.00+vat.

Return of Goods / Refund policy

 1.18 Unless the Goods are defective then the Supplier will not accept the return of Goods by the Customer unless:

such return has been agreed in writing by the Supplier’s returns department, who may

provide the Customer with a returns reference number;

1.19 the Customer pays to the Supplier the handling charge specified by the Supplier;

the Customer arranges at its own expense for the relevant Goods to be returned

to such location as the Supplier may specify, accompanied by a consignment note quoting any re-turns reference number; and

1.20 the Goods are returned in the same condition as they were in when delivered by the

Supplier, and are fit for resale by the Supplier.

1.21 Unless the Goods are defective, the Supplier will not accept the return of personalised or be-spoke Goods.

1.22 Where the Supplier agrees that the Customer may return the Goods, then only that part of the Order which relates to the Goods so returned shall be deemed to be cancelled.

1.23 Order may be cancelled by the Customer except with the written agreement of the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of postage and packaging)

1.24 Items exempt from refund due to health and hygiene are listed below. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.

To claim for a return you will need a returns reference number. Please contact sales@chempacsolutions.co.uk within 14 days of delivery to arrange a return.

Please note: stocking fees and return postage may apply ( you will be advised upon requesting a return)

Don't forget to obtain proof of posting and please allow 14 days from return of goods for a refund.

Refunds will be issued in the method the payment was originally made. This is in line with your consumer rights of return and refund.


Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Orders delivered to outside mainland UK may be subject to import duties and taxes when they reach their destination. You will be responsible for paying any such import duties and taxes.