Definitions and interpretation

  1. In this policy these terms and definitions are used:


Collectively the information that you submit to Chempac Solutions Ltd via the website. This defi- nition corporates, where applicable, the defini- tions provided in the Data Protection Laws.

Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or GDPR, and any national implementing laws, reg- ulations and secondary legislation, for as long as the GDPR is effective in the UK;


The General Data Protection Regulation (EU) 2016/679;

Chempac Solutions Ltd, we or us

Chempac Solutions Ltd, a company incorporated in England and Wales with registered number 4183900 whose registered office is at UNIT 45 THE HEATHERS INDUSTRIAL ESTATE, FREEMANS COMMMON ROAD, LEICESTER, LE2 7SQ;

User or you

Any third party that accesses the Website and is not either (i) employed by Chempac Solutions

Ltd and acting in the course of their employment

or(ii) engaged as a consultant or otherwise

providing services to Chempac Solutions Ltd and accessing the website in connection with the

provision of such services;



The website that you are currently using, , and any sub- domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:
    1. The singular includes the plural and vice versa;
    1. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses or appendices of this privacy policy;
    2. A reference to a person includes firms, companies, government entities, trusts and partner- ships;
    3. “including” is understood to mean “including without limitation”
    4. Reference to any statutory provision includes any modification or amendment of it;
    5. The headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Chempac Solutions Ltd and Users with re- spect to this website. It does not extend to any websites that can be accessed from this Web- site including, but not limited to, any links we may provide to social media sites.
  2. For purposes of applicable Data Protection Laws, Chempac Solutions Ltd is the “data control- ler”. This means that Chempac Solutions Ltd determines the purpose for which, and the man- ner in which, your data is processed.

Data Collected

  1. We may collect the following Data, which includes personal data from you:
  1. Contact information such as email addresses and telephone numbers.
  2. Financial information such as credit/debit card numbers; In each case in accordance with this privacy policy.

How we collect Data

  1. We collect data in the following ways:
  1. Data is given to us by you; and
  2. Data is collected automatically.

Data that is given to us by you

  1. Chempac Solutions Ltd will collect your data in a number of ways, for example:
  1. When you contact us through the website, by telephone, post, email or through any other means;
  2. When you make payments to us, through this website or otherwise;
  3. When you elect to receive marketing communications from us;
  4. When you use our services

in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. To the extent that you access the website, we will collect data automatically, for example:

a) We automatically collect come information about your visit to the website. This information helps us to improve the website and navigation, and include your IP address, the date, times and frequency with which the access the website and the way you use and

interact with its content.

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using the website. Specifically, data may be used by us for the following reasons:

a) Internal record keeping;

In each case, in accordance with this privacy policy.

  1. We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “your rights” below).

Who we share Data with

  1. We may share your data with the following groups of people for the following reasons:

a) a third-party payment provider who process payments made over the website – to enable third party payment providers to process use payments and refunds;

in each case, in accordance with the privacy policy.

Keeping data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:

  1. access to your account is controlled by a password and user name that is unique to you.
  2. We store your data on secure servers
  1. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  1. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.
  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address:

  1. If you want detailed information from get safe online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get safe online is supported by HM Government and leading businesses.

Data Retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purpose outlined in this privacy policy or until you request that the data be deleted.
  2. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation t6o your data:
  1. Right to access – the right to request(i) copies of the information we hold about you at

any time, or (ii)that we modify, update or delete such information. If we provide you

with access to the information, we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” If we refuse your request, we will

tell you the reasons why.

  1. Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
  2. Right to erase – the right to request that we delete or remove your data form our systems.
  3. Right to restrict out use of your data – the right to “block” us from using your data or limit the way in which new can use it.
  4. Right to data portability- the right to request that we move, copy or transfer your data.
  5. Right to object – the right to object to our terms of use of your data including where we use it for legitimate interests.
  1. Th make enquires, exercise any of your rights ser out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please

contact us via this email address :

  1. If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority.
  2. It is important that the data we hold for you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Links to other Websites

  1. The website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy

policy does not extend to your use of such websites., you are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Chempac Solutions Ltd may, expand or reduce our business and this may involve the sale and/or transfer of control or all or part of Chempac Solutions Ltd. Data provided by users

will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under terms of this privacy policy, be permitted to use the data for purposes for which it was originally supplied to us.

  1. We may also disclose data to a prospective purchaser of our business or any part of it.
  2. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the provi- sions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  1. This agreement will be governed by and interpreted according to the law of England and

wales. All disutes arising under the agreement will be subject to the exclusive jurisdiction of the English and welsh courts.

Changes to this privacy policy

  1. Chempac Solutions Ltd reserves the right to change this privacy policy as we may deem nec- essary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of privacy policy on your first use of the website following the alterations.

This Policy was updated on 04/11/2020